Resolved -
We've confirmed that blank pages are no longer being created. There are some blank documents which still need to be recreated, but we have a path to remediate them in the near future. We will reach out to specific customers if there are additional steps that need to be taken to remediate them.
Jun 24, 20:08 UTC
Update -
We've confirmed that no additional blanks have been generated since our fix was deployed.
We're also working to regenerate the existing blanks.
Jun 23, 17:05 UTC
Monitoring -
We have rolled out a fix that we believe will prevent further blank documents from generating—we will monitor now to try and confirm.
We're doing further investigation to try to determine the best path for remediating the previously created blank documents.
Jun 22, 22:54 UTC
Identified -
Some types of PDF documents which Peach generates are rendering as "blank" (with some or all of the text missing). We believe we have identified the root cause and are working on a fix.
Jun 22, 22:36 UTC